Support & FAQs

MoodLift is an evidence-based mental health support app that guides you through emotional regulation using proven CBT (Cognitive Behavioral Therapy) and DBT (Dialectical Behavior Therapy) techniques. It helps you navigate difficult emotions with structured, professional-grade therapeutic tools.

Simply download the app from the App Store, open it, and follow the onboarding process. You'll be introduced to the app's features and can start your first session immediately. No account creation or personal information required.

No! MoodLift works completely offline. All features are available without an internet connection since all data is stored locally on your device.

Absolutely. MoodLift stores all data exclusively on your device using Apple's secure SwiftData framework. We cannot access your data, and nothing is transmitted to our servers. Your mental health journey is completely private.

Yes, you can delete individual sessions within the app, or delete all data by removing the app from your device. Since everything is stored locally, deleting the app permanently removes all associated data.

No. We do not collect analytics, usage statistics, or any information about how you use the app. Your sessions and patterns remain completely private on your device.

MoodLift Premium unlocks advanced features including extended session history, detailed progress analytics, additional therapeutic interventions, and unlimited access to all coping strategies. Basic features remain available for free.

You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > MoodLift. Cancellation takes effect at the end of your current billing period.

Refund requests are handled by Apple according to their refund policy. You can request a refund through reportaproblem.apple.com or directly through your purchase history in the App Store.

Yes! Your subscription is tied to your Apple ID and works on all iOS devices signed into the same account.

TIPP stands for Temperature, Intense Exercise, Paced Breathing, and Progressive Muscle Relaxation. These are evidence-based techniques from DBT that help rapidly reduce emotional intensity during crisis moments.

The MoodLift home screen widget provides quick access to start a session or use emergency calm techniques without opening the app. Add it through your iPhone's widget menu. The widget displays your recent session count but no personal data.

Currently, data export is not available. All session data remains on your device for privacy. We're exploring secure export options for future updates.

No. MoodLift is designed to complement professional mental health care, not replace it. It provides evidence-based self-help tools, but if you're experiencing severe mental health issues, please consult with a qualified mental health professional.

MoodLift requires iOS 17.0 or later. We recommend updating to the latest iOS version for the best experience.

Try these steps: 1) Force close and reopen the app, 2) Restart your device, 3) Check for app updates in the App Store, 4) If issues persist, delete and reinstall the app (note: this will delete your local data).

Please email us at support@babylon.inc with details about the bug, including your iOS version, device model, and steps to reproduce the issue. Screenshots are helpful!

MoodLift is currently iPhone-only, but it will run on iPad in compatibility mode. A native iPad version is planned for future releases.